Corporate Flight Attendant Instruction Plan Assessment
Corporate flight attendants have a new choice when selecting a enterprise for their cabin safety and service training. Alteon Instruction, LLC, a Boeing Firm, launched a system in November 2003 for corporate flight attendants at their facility in Extended Beach, California. I was invited to participate in the class to get a far better idea about the training, their facility, and about Alteon itself and to share my findings with the aviation neighborhood by means of this site.
In an business peppered with coaching corporations of varying sizes and capabilities, my initially thoughts about Alteon was that is was just a run-of-the-mill education agency. Alteon not only allayed my original misgivings, but they proved to me that all training providers should be undertaking the very same factor: operating with the FAA’s blessings under FAR Aspect 142. Indeed, Alteon’s program may possibly quickly come to be the benchmark by which all training providers will be judged. This is great news for flight attendants who are confused or even mislead by some of the applications operating about the U.S.
I arrived in Long Beach from JFK on a Sunday evening, picked up my rental auto and went to my space to prepare for my 7 a.m. Monday meeting with Alteon executives Jim Garner and Hal Collison. rent training room , we toured the facility exactly where I was in a position to see their fully equipped instruction rooms sporting person pc function stations complemented by the overhead media slideshow housing [certainly, whilst becoming educated students could look at the pull down screen or at their computer system monitor to view the PowerPoint presentations]. On the ground floor of Alteon’s facility, I was brought to a room housing individual flight simulators, each of which was for one particular Boeing item or an additional.
By eight a.m. the remaining five students arrived and I settled down with them in a education room to start the class. After brief introductions, Kathy Cummins was introduced as our service instructor for the first day’s class. The Corporate School of Etiquette was selected by Alteon to give the service side of the instruction the very first day. The middle three days was all Alteon-run education. San Diego CPR was selected to provide the in-flight health-related, CPR, and AED education on Friday. When I inquired as to why Alteon outsourced portions of their five-day plan, Hal Collison, Director, Flight Coaching, for Alteon declared, “We concentrate on what we are professionals at and do greatest. The other portions of the course are outsourced to the extremely finest professionals in their field with years of encounter and access to the latest course content material and coaching supplies.”
Kathy’s session began with a discussion on dispatching a trip. Covered material included the measures behind the scheduling and releasing of an aircraft for flight crewmember assignments show instances and reporting instances aircraft, flight and passenger data and arranging for catering and supplies. Students previewed a dispatcher’s checklist and discussed preparing for a six leg international trip utilizing an actual trip sheet to make a decision what food service was needed and exactly where.
After two hours of classroom teaching, it was all hands on training for most of the rest of the day. Students boarded a corporation van and headed south to John Wayne Airport in Orange County for the executive service instruction portion of the system. The class toured Signature’s FBO exactly where we positioned the catering order placed earlier with Air Gourmet. Following a discussion about refrigeration, we took the order outside to the waiting Global Express which was graciously supplied to us for the day by Monarch Charters. When we boarded the aircraft I was pleasantly shocked to see that we had complete access to the galley and cabin whereby we had been in a position to really heat the meals as nicely as keep the aircraft cool for the “passengers.”
Kathy gave the students a trip situation to function with and we went through all the pre-departure procedures like, passenger arrival take-off meal and wine service in-flight procedures before and immediately after landing and aircraft cleaning procedures. By mid-afternoon with our in-flight service portion of the coaching behind us we returned to Long Beach for added classroom training covering contracts and flight attendant small business preparation material. Somehow we managed to squeeze in what seemed like two days of instruction into one particular day. By 6 p.m. the class was more than and the service training portion of the program was behind us.
Pattie Adams took more than the class on Tuesday and for the next 3 days was tasked with guiding the class through the applicable FARs crewmember duties and procedures security hazmat and more. As a backgrounder, Pattie was 1 of the chief creators of Alteon’s new program, drawing on her expertise as a contract corporate flight attendant as effectively as a industrial flight attendant, purser and instructor with United Airlines. Pattie’s knowledge in the corporate and commercial arenas was useful as she skillfully translated the language and procedural variations amongst the two arenas, a thing that was not lost on those in the class who have been new to corporate aviation, but possessed commercial expertise only.
Because education was accomplished at Alteon’s Long Beach facility, guest speakers from within the business had been brought in to go over some of the very technical elements of flying. Palermo Gabriel discussed the mechanics of flight and Dick Bloomberg covered the aircraft systems, specifically what occurs in the cockpit. Dick also gave the students a thrilling SIM ride, a regular worth added feature for those attending this coaching system.
The third day of instruction covered turbulence and decompression and was followed by hands on practice of oxygen units and, later, aircraft doors, emergency exits and gear. Slides and pictures of the numerous configurations discovered on the Gulfstreams, Bombardiers/Worldwide Express/ Challengers, and Falcons were covered as properly as for the BBJ and Boeing’s newest corporate entry, the 717 Small business Express. Specifically valuable to the class was the separate binder that we were provided for Emergency Checklists this Jeppesen size manual could quickly be taken on trips, which is what Pattie encouraged students to do.
By Thursday, we have been all eager to leave the classroom for hands on activity we were not disappointed. Just after a classroom discussion on how fires start out, we filed outside, donned personal breathing equipment (PBE) and practiced fire fighting procedures. Immediately soon after lunch the class boarded the cabin trainer and spent quite a few hours function playing. The day was capped off with a trip to the nearby hotel’s outside pool for ditching procedures and workouts.